Support

Questions, problems, or feedback — we read every email.

Contact

Email support@dalo-app.com. Tell us your iPhone model, iOS version and what happened; a screenshot helps. We reply within two working days.

Manage or cancel your subscription

  1. Open the Settings app on your iPhone.
  2. Tap your name, then Subscriptions.
  3. Choose Dalo Pro to switch between yearly and monthly, or tap Cancel Subscription.

Or open apps.apple.com/account/subscriptions, or in Dalo go to Settings → Subscription → Manage in App Store. Cancel at least 24 hours before the renewal date. You keep access until the end of the period you paid for.

Restore purchases: on a new phone, open Dalo and tap Restore purchases on the subscription screen, or Settings → Subscription → Restore purchases, while signed in to the same Apple Account.

Refunds are handled by Apple: reportaproblem.apple.com.

Delete your account

  1. In Dalo, open Today and tap the profile button in the top corner to open Settings.
  2. In Account, tap Delete account, then confirm.

Your profile, plan, meals, photos, workouts and check-ins are erased from our servers straight away (and from backups within 30 days). Data already saved to Apple Health stays in Health; remove it in the Health app if you want. Deleting your account does not cancel your subscription — cancel it in your Apple Account settings as above.

Can't open the app? Email support@dalo-app.com from the address linked to your Sign in with Apple account and we'll delete it for you.

Questions

How accurate are the photo estimates?

Dalo identifies each item and estimates its portion, then uses nutrition databases for the values. It's a good starting point, not a lab measurement — check the items and adjust portions before you log. Dalo shows how confident it is in each item.

What is Today's Equipment?

Your plan is built for the equipment you normally have. If today is different — a hotel gym, home with dumbbells, nothing at all — open Gym, change today's equipment, and Dalo re-plans just today's session. Your usual setup stays as it was.

Do I need an Apple Watch?

No. You can follow every workout on your iPhone. With an Apple Watch you can see your sets, log reps and follow rest timers from your wrist.

Is there a free trial?

No. Dalo is a subscription — $59.99 a year or $12.99 a month in the US, with local prices shown in the App Store. The monthly plan lets you try it and cancel any time.

Do I need to create an account?

No. Dalo starts with a guest account. Sign in with Apple in Settings if you want your data to follow you to a new phone.

Which Health data does Dalo use?

With your permission it reads steps, heart rate, heart-rate variability, active energy, sleep and weight, and saves workouts, meals and weight. Change this any time in Settings → Health → Data Access & Devices → Dalo. Health data is never used for advertising.

How do I change the language?

Dalo follows your iPhone's language: English, Spanish, French or Arabic. To use a different one only for Dalo, open the Settings app → Apps → Dalo → Language.

Is Dalo medical advice?

No. Dalo is a fitness and nutrition tool, not a medical device. Talk to a doctor before starting a new diet or training programme.